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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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quelisha robinson

September 12, 2025

5  out of  5
rating by quelisha robinson
"agent Mary Gilbert, She was the best. The way she talked to me and explain every detail that I needed to know about auto and Home Insurance I'm about to receive was excellent the conversation was great and I'm really happy that I picked this agent to represent me, The price was even better lol Thanks Mary."
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Jason Oakley

September 4, 2025

5  out of  5
rating by Jason Oakley
"Kristin was very helpful in helping me with the process of signing up for coverage with the company. From breaking down the policy and what it covers, to making me feel welcome and in a good space. We don't often get good and genuine customer service and with her I feel in good hands. Can't sing her praises enough!"
We responded:
"We appreciate your generous review and rating, JaBron. Your satisfaction is our top priority and we’re so glad we delivered!"
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Tycianna Terry

August 28, 2025

5  out of  5
rating by Tycianna Terry
"Katy was amazing helper with getting me my auto insurance 🫶🏻"
We responded:
"Thank you so much for your kind review, Tycianna! We’re thrilled to hear you had a positive experience. Providing great service is what we love to do, and your feedback truly encourages our team."
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Tierra Brodie

August 28, 2025

5  out of  5
rating by Tierra Brodie
"Kristin was very patient with me and explained throughly all my questions."
We responded:
"We really appreciate your thoughtful review and the five stars, Tierra! It’s our pleasure to serve clients like you, and we’re here anytime you need expert guidance or support."
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April Breland

August 27, 2025

5  out of  5
rating by April Breland
"i had a delightful experience while working w Kristin M. she was most helpful, polite and knowledgeable. Kristin didn’t waste time sharing info to me and did waste my time. the thing that made me write this review is Kristin’s professionalism! thank u."
We responded:
"We’re so grateful for your review and your continued support, April! Our team is dedicated to making your experience professional and stress-free. Don’t hesitate to reach out anytime — we’re here for you!"
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Christina Hilliker

August 27, 2025

5  out of  5
rating by Christina Hilliker
"Kristin was very helpful and knowledgeable and so kind."
We responded:
"Thanks for the awesome feedback, Christina! We love hearing that you’re happy with our service. It’s our pleasure to help you protect what matters most. Reach out anytime we can be of assistance."
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Taylor Abel

August 27, 2025

5  out of  5
rating by Taylor Abel
"Kristin is amazing and is the sweetest! She helped me get my camper insured and my life insurance done as well as many other policies in the past! Would recommend 10000x times!"
We responded:
" Your five-star rating brightened our day, Taylor — thank you! We’re committed to being a reliable partner in your insurance journey and appreciate the opportunity to serve you. "
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Unwind Bar

August 27, 2025

5  out of  5
rating by Unwind Bar
"Wayne Cottrell and his staff are amazing! Katy, Office Manager is so detail oriented. The agency has handled all of our personal & business needs the last 14 years. Highly recommend giving them a shot for your insurance needs!"
We responded:
"We’re honored by your kind words and five-star support! We aim to provide thoughtful, personalized service with every interaction, and it’s great to know that stood out to you."
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Yvonne Lewis

August 20, 2025

5  out of  5
rating by Yvonne Lewis
"I had a wonderful experience working with Kristin. She was incredibly kind, patient, and took the time to explain everything to me in detail. She made the whole process smooth and stress-free, and I never felt rushed or pressured. Kristin truly went above and beyond to make sure I understood my options and felt confident in my decisions. I would highly recommend her to anyone looking for an insurance agent who genuinely cares about their clients."
We responded:
"Your review means a lot to us, Yvonne—thank you for the trust you’ve placed in our team. We’re always here to support you, whether you're filing a claim or reviewing your policy."
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Felicia Boozer

August 13, 2025

5  out of  5
rating by Felicia Boozer
"Krista was very patient and helpful."
We responded:
"We're thrilled you're happy with our service, Felicia. Thanks for the 5 stars!"
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Jodi Massey

August 5, 2025

5  out of  5
rating by Jodi Massey
"Excellent customer service, very professional, super helpful and incredibly compassionate in helping me with insurance needs."
We responded:
"Thank you so much for the 5-star review, Jodi! We truly appreciate your support and are glad we could meet your insurance needs. It's always our goal to provide clear guidance and great service. If you ever have any questions or need assistance in the future, we're here to help. Thanks again for trusting us with your coverage!"
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Rose Sanders

July 11, 2025

5  out of  5
rating by Rose Sanders
"Kristin was absolutely amazing to work with! She helped us bundle our auto and home insurance, making the process so easy and stress-free. She was incredibly knowledgeable, patient, and always quick to respond to any questions we had. It’s clear she genuinely cares about her clients and goes above and beyond to find the best coverage and rates. We feel so much more secure knowing we have someone like Kristin in our corner. Highly recommend her to anyone looking for an insurance agent who truly delivers!"
We responded:
"Rose, we strive to make the purchase process as easy as possible. I am excited to hear you were able to experience a smooth and thorough process! "
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Stephanie Ferguson

July 10, 2025

5  out of  5
rating by Stephanie Ferguson
"Megan did a fantastic job answering all my questions. She was so patient and helpful. She took the time to explain all the details and options. I felt comfortable and confident in making my decision. I love State Farm!"
We responded:
"Thank you for the great review, Stephanie! We are proud to be a local agency you can count on. Let us know if we can be of any assistance!"
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Ronique Golding

July 9, 2025

5  out of  5
rating by Ronique Golding
"I’ve been working with this office for about 8 months now and they have been helpful. Kristin is my contact person and she has been marvelous. I now have 2 policies with them and Kristen has been instrumental in both of them. She is thorough and concise. I have recommended her to my friends and now I’m recommending her to you."
We responded:
"Ronique, it is our pleasure to help guide our customers through their insurance options. We are glad you had a great experience. "
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Jeanna Flamion

July 5, 2025

5  out of  5
rating by Jeanna Flamion
"Kristin was absolutely fabulous. She was knowledgeable, patient, professional and attentive to details. She made sure I was completely satisfied with my insurance needs. I highly recommend."
We responded:
"Jeanna, we appreciate you taking the time to share your experience with us! "
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Cody Matthews

June 11, 2025

5  out of  5
rating by Cody Matthews
"Megan was very helpful in answering all my questions and concerns."
We responded:
"We truly appreciate your kind words and are delighted to know you enjoyed your experience with us! "
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Virtual

June 11, 2025

5  out of  5
rating by Virtual
"Great People, Real people. Everyone at Wayne Cottrell's offices are top notch and I highly encourage anyone looking for Insurance of any variety to give them a call first."
We responded:
"Thank you for your fantastic review! We're so glad to hear that you had a positive experience with our agency."
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Christina Seward

June 10, 2025

5  out of  5
rating by Christina Seward
"My experience was beyond great"
We responded:
"We truly appreciate your feedback! Thank you for trusting us with your insurance needs!"
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Anita

May 30, 2025

5  out of  5
rating by Anita
"I am completely satisfied with the assistance that I received from Taylor A. My leasing office requires a specific document from my insurance company (State Farm) each year and Taylor delivered it the same day of my request. When I realized the document needed to be a certain file extension, I contacted Taylor, and again, she delivered quickly. In our exchange of emails, it was apparent that Taylor likes job and serving clients. Touches of her nice personality shone through."
We responded:
"Thank you for sharing your experience with us Anita!"
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gene nemechek

May 30, 2025

5  out of  5
rating by gene nemechek
"I requested some follow up information and was very pleased with the quick response."
We responded:
"Thanks so much for your fantastic review, Gene! We’re here whenever you need us and appreciate your continued support."
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Alejandro Baruch

May 27, 2025

5  out of  5
rating by Alejandro Baruch
"Super friendly, easy to speak with, had no issues getting my insurance and straight to the point."
We responded:
"We are grateful for you. Thank you for being the best part of our agency. "
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Chrsty Buchanan-Yount

May 23, 2025

5  out of  5
rating by Chrsty Buchanan-Yount
"Very friendly knowledgeable staff!"
We responded:
"Thanks for the great review, Chrsty! We’re so glad to hear you’re happy with our service and your coverage. We’re always here to help you protect what matters most."
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Christy Hendricks

May 23, 2025

5  out of  5
rating by Christy Hendricks
"Megan is Awesome! She's very helpful and professional. Great customer service."
We responded:
"Thank you so much for the five stars, Christy! We’re glad to know you had a great experience. We look forward to serving you again!"
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Totiana Dixon

May 21, 2025

5  out of  5
rating by Totiana Dixon
"Perfect service, amazing customer service and big help"
We responded:
"We appreciate your kind words and support, Totiana! It's always a pleasure to help our clients find the right coverage and peace of mind"
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Johnette Exum

May 20, 2025

5  out of  5
rating by Johnette Exum
"Where do I even begin?! Taylor has been AMAZING to work with. She was patient, polite and kind which contributes to why we have been with State Farm for sooo long. It’s hard to find a person who genuinely cares and takes their time to make sure you are taken care of and not afraid to say “let me find out” if the answer is unknown and follows up. Thank you Taylor for assisting me and allowing me to crunch numbers and call you multiple times in one day with my many questions. I value great customer service and you have excelled. Oftentimes it’s not about saving $1 or $2 by going to a competitor. For myself, it becomes more about how you handle/value me as a customer and you beat out the competition. Thank you!"
We responded:
"We appreciate the 5 stars, Johnette! It’s always our goal to make insurance straightforward and stress-free. Thanks for choosing us—we look forward to serving you again."