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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cody Matthews

June 11, 2025

5  out of  5
rating by Cody Matthews
"Megan was very helpful in answering all my questions and concerns."
We responded:
"We truly appreciate your kind words and are delighted to know you enjoyed your experience with us! "
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Virtual

June 11, 2025

5  out of  5
rating by Virtual
"Great People, Real people. Everyone at Wayne Cottrell's offices are top notch and I highly encourage anyone looking for Insurance of any variety to give them a call first."
We responded:
"Thank you for your fantastic review! We're so glad to hear that you had a positive experience with our agency."
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Christina Seward

June 10, 2025

5  out of  5
rating by Christina Seward
"My experience was beyond great"
We responded:
"We truly appreciate your feedback! Thank you for trusting us with your insurance needs!"
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Anita

May 30, 2025

5  out of  5
rating by Anita
"I am completely satisfied with the assistance that I received from Taylor A. My leasing office requires a specific document from my insurance company (State Farm) each year and Taylor delivered it the same day of my request. When I realized the document needed to be a certain file extension, I contacted Taylor, and again, she delivered quickly. In our exchange of emails, it was apparent that Taylor likes job and serving clients. Touches of her nice personality shone through."
We responded:
"Thank you for sharing your experience with us Anita!"
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gene nemechek

May 30, 2025

5  out of  5
rating by gene nemechek
"I requested some follow up information and was very pleased with the quick response."
We responded:
"Thanks so much for your fantastic review, Gene! We’re here whenever you need us and appreciate your continued support."
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Alejandro Baruch

May 27, 2025

5  out of  5
rating by Alejandro Baruch
"Super friendly, easy to speak with, had no issues getting my insurance and straight to the point."
We responded:
"We are grateful for you. Thank you for being the best part of our agency. "
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Chrsty Buchanan-Yount

May 23, 2025

5  out of  5
rating by Chrsty Buchanan-Yount
"Very friendly knowledgeable staff!"
We responded:
"Thanks for the great review, Chrsty! We’re so glad to hear you’re happy with our service and your coverage. We’re always here to help you protect what matters most."
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Christy Hendricks

May 23, 2025

5  out of  5
rating by Christy Hendricks
"Megan is Awesome! She's very helpful and professional. Great customer service."
We responded:
"Thank you so much for the five stars, Christy! We’re glad to know you had a great experience. We look forward to serving you again!"
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Totiana Dixon

May 21, 2025

5  out of  5
rating by Totiana Dixon
"Perfect service, amazing customer service and big help"
We responded:
"We appreciate your kind words and support, Totiana! It's always a pleasure to help our clients find the right coverage and peace of mind"
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Johnette Exum

May 20, 2025

5  out of  5
rating by Johnette Exum
"Where do I even begin?! Taylor has been AMAZING to work with. She was patient, polite and kind which contributes to why we have been with State Farm for sooo long. It’s hard to find a person who genuinely cares and takes their time to make sure you are taken care of and not afraid to say “let me find out” if the answer is unknown and follows up. Thank you Taylor for assisting me and allowing me to crunch numbers and call you multiple times in one day with my many questions. I value great customer service and you have excelled. Oftentimes it’s not about saving $1 or $2 by going to a competitor. For myself, it becomes more about how you handle/value me as a customer and you beat out the competition. Thank you!"
We responded:
"We appreciate the 5 stars, Johnette! It’s always our goal to make insurance straightforward and stress-free. Thanks for choosing us—we look forward to serving you again."
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Mary Jackson

May 15, 2025

5  out of  5
rating by Mary Jackson
"Megan Patrick is great! Highly recommend."
We responded:
"Thanks for your positive feedback, Mary! Let us know if there's anything else we can do for you."
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Cecelia Nelson

May 13, 2025

5  out of  5
rating by Cecelia Nelson
"I was assisted by Kristin Myers and she was awesome. She answered all my questions and was able to save me quite a bit on my homeowners insurance. Thanks Kristin :-D"
We responded:
"Your review just made our day, Cecelia! We’re thrilled to hear you had a great experience and appreciate you being part of our insurance family."
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Ariana Williams

May 7, 2025

5  out of  5
rating by Ariana Williams
"Kristin was very helpful and did everything she could to help me . I was very satisfied"
We responded:
"Thanks for the five stars, Ariana! We take pride in providing coverage that gives you peace of mind. We’re here whenever you need us."
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Ben Castellow

May 6, 2025

5  out of  5
rating by Ben Castellow
"Taylor Abel was very prompt, helpful and professional in helping get a vehicle removed from our State Farm auto policy and getting another vehicle added. A big thank you!!"
We responded:
"We’re so happy to hear about your positive experience, Ben! Thank you for choosing us to protect what matters most to you."
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Noah Henderson

May 5, 2025

5  out of  5
rating by Noah Henderson
"Kristin was very helpful in helping me update my policy."
We responded:
"We truly appreciate your kind words and support. Helping our clients feel secure and supported is what we’re all about!"
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Anthony Papa

May 5, 2025

5  out of  5
rating by Anthony Papa
"My agent Kristen is very wonderful. she is very caring and helpful to my needs when it came to my auto and life insurance. She puts her client first unlike Jake from State farm. Jake is just worried about being on TV at 3am. Maybe Kristen can train Jake how be respectful and not worry about being on tv with Eli"
We responded:
"Thank you so much for the five-star review, Anthony! We’re honored to be your trusted insurance partner and appreciate your confidence in our team."
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Valerie Washington

May 1, 2025

5  out of  5
rating by Valerie Washington
"My experience with State Farm has been peaceful. NO DRAMA, the staff are extremely knowledgeable, straightforward and helpful. I particularly love and appreciate their kind voices and their patience. I call a lot, so I know.😂"
We responded:
"Thank you for taking the time to leave such a positive review, Valerie! Your support helps fuel our commitment to great service every single day."
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Slim T

April 30, 2025

5  out of  5
rating by Slim T
"Fantastic service"
We responded:
"Thank you so much for the five stars! We’re glad to know you had a great experience. We look forward to serving you again!"
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Yasen Salha

April 27, 2025

5  out of  5
rating by Yasen Salha
"Kristin was amazing... 10 minutes, and I have my insurance ready to go. Thank you for the postcard you sent me!"
We responded:
"Thank you for the great review and your trust in our agency, Yasen! We’re proud to offer coverage you can count on and service you can feel good about."
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Sharon Price

April 25, 2025

5  out of  5
rating by Sharon Price
"When our State Farm agent retired, they split his clients between other existing agents with State Farm. My parents had taken out life insurance policies for all of their grandchildren and my son's policy had not been changed to be under his name, as previously requested. My mom rec'd a call from Kristin Myers, with Wayne Cottrell's office and has been such a joy to work with. She took the time to explain and investigate the entire process and was very patient as my soon lives 2 hours away. She mailed all the documents with notes of what needed to be completed and signed. I appreciate her time and effort in ensuring the change over happens as smooth as possible. If you are in search of a new agent and see this posting, please give them a call and speak with them."
We responded:
"Thank you for your wonderful review! We love hearing from satisfied customers like you!"
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Shellie Hughes

April 24, 2025

5  out of  5
rating by Shellie Hughes
"Taylor is so friendly and helpful. I appreciate all my questions being answered so quickly"
We responded:
"Thank you for taking the time to share your experience, Shelley! I'm so glad to hear that my team could assist you with your questions and provide the thorough support you needed. It’s our goal to make sure all your concerns are addressed, and we appreciate your trust in us. If you have any more questions or need further assistance, don’t hesitate to reach out!"
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Jasmyne Nichole

April 24, 2025

5  out of  5
rating by Jasmyne Nichole
"I’m leaving this review for the excellent customer service of Taylor Abel! She was such a great help with providing me information for a new policy!"
We responded:
"Your kind words mean the world to us! Thank you for your support, and we can’t wait to serve you again."
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Michele Sciarratta

April 24, 2025

5  out of  5
rating by Michele Sciarratta
"Taylor was wonderful. She answered my questions and was very helpful."
We responded:
"Thanks for the fantastic review! We're glad you enjoyed our service and look forward to your next visit."
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Carrie Cash

April 23, 2025

5  out of  5
rating by Carrie Cash
"Taylor Abel is very helpful in answering the questions I had, knowledgeable about the company, and offers superb customer service."
We responded:
"We appreciate your feedback! It’s great to hear you had such a positive experience. Thank you for recommending us!"
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J T

April 23, 2025

5  out of  5
rating by J T
"Very helpful and informative. Took time to explain my options. Thanks Taylor Abel."
We responded:
"Thank you for the lovely review! Your satisfaction is our greatest reward!"