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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arnett Brown

November 21, 2025

5  out of  5
rating by Arnett Brown
"State Farm agent Ms K.Myers was very knowledgeable, and answering all my question I was very satisfied"
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Warren Bridges

November 21, 2025

5  out of  5
rating by Warren Bridges
"They have good service always greet with a smile"
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rosa torres

November 21, 2025

5  out of  5
rating by rosa torres
"Thank you Mary for helping me and my needs and answering all my questions. Best customer service!!!!!!"
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Crystal Wimbush

November 13, 2025

5  out of  5
rating by Crystal Wimbush
"I’ve been with State Farm for over five years. The service that I get from them is amazing. The staff is amazing easy to talk to in any questions that I have. They are there to answer, and if they can’t answer, they will find it. I am very happy to have service with this company. You guys keep up the good work. working with Mary She is the best"
We responded:
"We’re thrilled to know you had a great experience, Crystal! Thanks for being part of our agency family."
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Lawrence Short

November 12, 2025

5  out of  5
rating by Lawrence Short
"Mary and all of the staff were super helpful. Returned calls promptly and always very professional"
We responded:
"Your five-star feedback means the world to us, Lawrence—thank you for your continued support!"
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J T

November 7, 2025

5  out of  5
rating by J T
"Excellent customer service skills and answered all of my questions without hesitation."
We responded:
"It’s wonderful to hear that you had a great experience with our agency. We’re always here to help you with any of your insurance needs, JT—thank you for choosing us!"
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Bradley decathelineau

November 5, 2025

5  out of  5
rating by Bradley decathelineau
"Mary made insurance a fantastic experience. Started from a phone call to get and give information. State Farm actually lowered their rates! And then followed up by email with speed and all needs taken care of!"
We responded:
"We’re grateful for your five stars, Bradley! It’s our goal to make insurance simple and stress-free, and we’re glad we could help."
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Bobbie Stegall

November 4, 2025

5  out of  5
rating by Bobbie Stegall
"Kristen was very friendly, helpful, & quick to respond."
We responded:
"Thank you so much for your wonderful review, Bobbie! We truly value your trust and appreciate the opportunity to serve you."
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Pam Levecque

November 4, 2025

5  out of  5
rating by Pam Levecque
"I have been a Customer with Wayne Cottrell - State Farm Insurance Agency for 12years. Their Wilson office is great and convenient. My agent, Katy Harkins, is awesome! Katy goes above and beyond. If there is ever a time she’s not available, the entire team steps in and helps take care of any issues. I highly recommend State Farm-Wayne Cottrell’s agency in Wilson, Raleigh or Henderson! Great customer service and they really care about their customers."
We responded:
"Pam - Your review and recommendation truly mean a lot to us. I can't thank you enough! I will pass your message along to Katy, she's a great asset to our team and I'm so happy to hear you had such a lovely experience with her. Thank you for your loyalty throughout all these years, we appreciate your business!"
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Neal

October 23, 2025

5  out of  5
rating by Neal
"Great service and well done. Mary was very helpful and explained our options."
We responded:
"Thank you so much for your kind review, Neal! We’re delighted to know you had a great experience with Mary."
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Crystal Pender

October 23, 2025

5  out of  5
rating by Crystal Pender
"Mary was very friendly, knowledgeable and professional. She assisted me with finding a life insurance that fits my needs and budget."
We responded:
"We truly appreciate your support, Crystal and are so glad Mary could meet your expectations—thank you!"
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Latasha Moon-Proctor

October 22, 2025

5  out of  5
rating by Latasha Moon-Proctor
"I am very thankful for Ms.Moriah Williams i had an accident and she did everything to keep me calm and was very helpful walking me thru the process, without her knowledge or compassion I would have been completely lost and a mess .Im so thankful for her and being apart of the state farm family"
We responded:
"Thanks, Latasha, for the five-star review! My team and I appreciate it. "
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fred artusa

October 22, 2025

5  out of  5
rating by fred artusa
"Very polite and quick responses to all my questions."
We responded:
"Your five-star feedback means the world to us, Fred. We’re grateful for your trust and confidence!"
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Ray Patrick

October 22, 2025

5  out of  5
rating by Ray Patrick
"Exceptional customer service. The person i dealt with is very knowledgeable and could answer any and all questions I had."
We responded:
"Thank you for taking the time to share your experience, Ray! We’re so happy you’re satisfied with our service."
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Trinity Spina

October 6, 2025

5  out of  5
rating by Trinity Spina
"Very kind and helpful."
We responded:
"Thank you for your five-star rating, Trinity! We're glad we could provide excellent service."
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Christian Joyner

September 26, 2025

5  out of  5
rating by Christian Joyner
"Awesome service"
We responded:
"Thank you for your five-star review, Christian! We’re so glad to hear that you had such a positive experience with our team, and we look forward to continuing to serve you."
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Tiffany Faussett

September 23, 2025

5  out of  5
rating by Tiffany Faussett
"I worked with Mary to switch my insurance and she was amazing. A complete professional and pleasant to work with. She listened and provided me with all the information I needed and guided me through the process."
We responded:
"We truly appreciate your kind words and glowing feedback, Tiffany! It means a lot to know our service left such a great impression on you."
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quelisha robinson

September 12, 2025

5  out of  5
rating by quelisha robinson
"agent Mary Gilbert, She was the best. The way she talked to me and explain every detail that I needed to know about auto and Home Insurance I'm about to receive was excellent the conversation was great and I'm really happy that I picked this agent to represent me, The price was even better lol Thanks Mary."
We responded:
"Thank you so much for the five stars, Quelisha! Providing dependable and friendly service is always our priority, and we’re thrilled to know you’re happy with your experience."
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Jason Oakley

September 4, 2025

5  out of  5
rating by Jason Oakley
"Kristin was very helpful in helping me with the process of signing up for coverage with the company. From breaking down the policy and what it covers, to making me feel welcome and in a good space. We don't often get good and genuine customer service and with her I feel in good hands. Can't sing her praises enough!"
We responded:
"We appreciate your generous review and rating, JaBron. Your satisfaction is our top priority and we’re so glad we delivered!"
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Tycianna Terry

August 28, 2025

5  out of  5
rating by Tycianna Terry
"Katy was amazing helper with getting me my auto insurance 🫶🏻"
We responded:
"Thank you so much for your kind review, Tycianna! We’re thrilled to hear you had a positive experience. Providing great service is what we love to do, and your feedback truly encourages our team."
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Tierra Brodie

August 28, 2025

5  out of  5
rating by Tierra Brodie
"Kristin was very patient with me and explained throughly all my questions."
We responded:
"We really appreciate your thoughtful review and the five stars, Tierra! It’s our pleasure to serve clients like you, and we’re here anytime you need expert guidance or support."
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April Breland

August 27, 2025

5  out of  5
rating by April Breland
"i had a delightful experience while working w Kristin M. she was most helpful, polite and knowledgeable. Kristin didn’t waste time sharing info to me and did waste my time. the thing that made me write this review is Kristin’s professionalism! thank u."
We responded:
"We’re so grateful for your review and your continued support, April! Our team is dedicated to making your experience professional and stress-free. Don’t hesitate to reach out anytime — we’re here for you!"
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Christina Hilliker

August 27, 2025

5  out of  5
rating by Christina Hilliker
"Kristin was very helpful and knowledgeable and so kind."
We responded:
"Thanks for the awesome feedback, Christina! We love hearing that you’re happy with our service. It’s our pleasure to help you protect what matters most. Reach out anytime we can be of assistance."
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Taylor Abel

August 27, 2025

5  out of  5
rating by Taylor Abel
"Kristin is amazing and is the sweetest! She helped me get my camper insured and my life insurance done as well as many other policies in the past! Would recommend 10000x times!"
We responded:
" Your five-star rating brightened our day, Taylor — thank you! We’re committed to being a reliable partner in your insurance journey and appreciate the opportunity to serve you. "
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Unwind Bar

August 27, 2025

5  out of  5
rating by Unwind Bar
"Wayne Cottrell and his staff are amazing! Katy, Office Manager is so detail oriented. The agency has handled all of our personal & business needs the last 14 years. Highly recommend giving them a shot for your insurance needs!"
We responded:
"We’re honored by your kind words and five-star support! We aim to provide thoughtful, personalized service with every interaction, and it’s great to know that stood out to you."